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Commerce Quick Tip: Did You Miss the Webinar?

Last week, we organized 3 webinars with our distribution partners, giving you a chance to learn about how you can expand your reach. If you missed the webinars and would like to learn more about RedAwning, BookingPal, and CanadaStays, log into Innovative U. You’ll find the recordings of each video along with all of the other webinars we’ve hosted.

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Commerce Quick Tip: Don’t Forget About the Details

As a supplier, make it easier for a guest or agent to know the details of your property by populating the unit attributes. For each lodging product, go to the settings menu and select Attributes.  From there, complete the Beds in UnitUnit Amenities, Unit Type, and Rooms in Unit tabs. This information is also used when determining which Search Filters …

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Resellers: Have You Been Coordinating with Your Suppliers?

If you’re a tour operator or reseller, one of the most important factors in your success is having something to sell. But that something to sell must be presented properly so that guests will purchase it. The challenge is that the supply is largely out of your control. So, how do you make sure what you are presenting to your guests looks its best? In …

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Commerce Quick Tip: It’s All About the Location

If you’re a supplier, do you use a Location account? If you’re a reseller, do your suppliers use Location accounts? If the answer was yes, let me ask you this:  When was the last time those accounts were updated? It’s easy to overlook those accounts, since you don’t use them on a daily basis. Make sure the info is up-to-date, especially the photos.

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Webinars: Expand Your Reach with a Distribution Partner

Inntopia has recently certified integrations with several distribution partners. The goal is to give users of Inntopia’s Commerce platform, specifically the RMS, the ability to distribute, market, and sell their lodging inventory basically anywhere travelers search for lodging. Join us for detailed webinars with these partners to see how they can help you expand your reach.

EXPAND YOUR REACH: RedAwning

TUESDAY, Sept 18, 1pm –

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Webinar: Things to Know: Reseller Edition!

Things to Know: Reseller Edition!

THURSDAY, Sept 13, 1pm – 1:30pm EDT

Jesse George, Front Line Technical Rep

Register for the webinar through Innovative U →

Whether you’re a seasoned Inntopia reseller or a newbie, you’re guaranteed to learn something during this webinar. Gain insights on simple, yet key features, tools, and settings you can tweak, customize, and enable within the CRS, Agentopia, and more. …

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Commerce Quick Tip: Have an Idea?

Do you have an idea for a great feature? Or do you want to view what others have submitted and cast your vote? If you’ve answered yes, check out the Inntopia Ideas Portal. Our amazing Product Management team reviews these ideas and determines if they should be incorporated into the platform. We can’t wait to hear from you!

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Commerce Quick Tip: Help Me with the Markup Amount

If you have contracted discounted net rates with your suppliers, make sure you are consulting our markup calculator to enter the correct rate. For example, if the discount is 20%, you need to enter 25% as the markup. Click here to view the chart.

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Commerce Quick Tip: Need to Set Up a Fee?

If you need to set a fee (such as a resort fee), you will need to set it up at the Product level. From the Products page, open the Settings menu and then select Taxes and Fees.

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Commerce Quick Tip: Want to Freshen Up?

Whenever you need to copy your current production system to stage, reach out to your Account Manager.  They can quickly set this up for you so you can continue testing any upcoming products and promotions (or whatever!) without impacting your production system.

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Commerce Quick Tip: Do You Bulk Load?

No, we’re not talking about your workout. We’re talking about efficiently managing your rates and availability for activity products. From the Tape Chart within the RMS, you have the option to upload a spreadsheet template that includes product dates, availability, and base rates.  We know you’re busy, so this is a great way to save some time. You can find the “how to” in this …

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Commerce Quick Tip: Customize Text on Emails

When was the last time you reviewed the text on the email messages your guests receive?  At the bottom of the System page within the CRS, you have ability to modify the text on cancellations, confirmations, and saved itineraries.  You can also update your Do Not Reply message and unsubscribe URL.  And don’t forget that you can also add translations in German, Spanish, French, Italian, …

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Commerce Quick Tip: Show Me Your Favicon

Did you know that you can display your organization’s favicon when the guest is browsing your eComm site? If the guest is using Chrome or Firefox, your favicon can be displayed in the address bar (unfortunately, this is not available with IE). For more information, take a look at this Wikitopia article.

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Commerce Quick Tip: Won’t You Be My Neighbor?

Are you using neighborhoods? If you’re not, you should be. The Neighborhood filter doesn’t reload the page, so the guest’s experience is easy and instant. To watch a video on how it could work for you, log into Innovative U.

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Commerce Quick Tip: Do You Need a Time Out?

Okay, maybe you don’t need a time out, but your guests’ browser sessions do. Setting a browser session time out will prevent unauthorized users from completing a check-out through an eCommerce site.  When the user session expires, the user must then log back in to continue the session; however, information entered prior to expiration remains intact and does not need to be re-entered. For more …

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Commerce Quick Tip: Instantly Rename a Product Group

Changing the name of a product group has never been easier.  You can now update the name from the Products page within the RMS.  Click on the product group from the Products page, change the name, and then select Update.  Ta-dah!

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Commerce Quick Tip: Matching Products & the YieldView Calendar

If you’re using the YieldView calendar, are the names and age ranges of your categories aligned with your branding and pricing? For example, you may name the age range from 6 to 12 a “Junior” but it’s labeled as “Child” on the YieldView calendar. Want to change it to “Junior”? Need to change the younger age from 5 to 6? No problem! Give your account …

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Commerce Quick Tip: Delete Selected Items? Yes, Please!

Now you can delete multiple unconfirmed items from an itinerary within the CRS. From the itinerary, check the box above the delete link for each item you wish to remove. Once you’ve selected all the products that need to be removed, scroll to the bottom of the itinerary and then click Delete selected items. YAY!

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Commerce Quick Tip: Displaying Products on Itineraries

By default, Inntopia displays identical multiple products on the itinerary with the quantity indicated. For example, if the guest selects three adult 1-Day tickets, they will see (Qty: 3) Adult 1 Day on the itinerary. If desired, each individual product can be displayed as its own line item. For more information, review this wiki article and then contact Partner Services to discuss having it enabled.

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Commerce Quick Tip: Bring Change to the Neighborhood

Did you know that you can change your neighborhoods seasonally? For the winter, it makes sense to have neighborhoods named “ski in / ski out” or “slopeside”. But guests aren’t necessarily looking for “ski in/ski out” in the summer. To make your summer offerings more appealing, you can change the names to something more relevant, like “creek side”, “adjacent to bike trails”, or “accessible to …

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