Inntopia Marketing Cloud

The CRM & CDP built for resorts.

Merge siloed data into accessible, 360° profiles to perfectly engage every guest.

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Unlimited Sources. Perfect Profiles.

Goodbye, silos. Hello, revenue.

Upsell, target, analyze, and serve like never before.

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Simple, Centralized Communications
Guest, owner, transactional, and marketing emails all in one place, with easy one-click resend of confirmations, modifications, and cancellations.
High ROI Demand Generation
Perfectly target segments of guests based on combinations of data from any system. Then track ROI and revenue attribution for every campaign.
Mobile Apps & In-Resort
Sync complete guest profiles and itinerary details to a mobile app for a smooth in-resort experience, targeted upsell, and pinpoint push notifications.
Personalized Pre-Arrival
Automated pre-stay messaging that drives app downloads, spots opportunities for guest service, and gives their stay the best chance of success.
VIP Service & Identification
Deep guest insights to help your concierge identify and serve VIPs like never before, plus automated alerts the moment a VIP has a poor experience.
Post-Stay & Loyalty
Automated campaigns that increase positive reviews on key review sites, gather priceless feedback, and give guests reasons to return.

Thoughtful AI

Build, measure, and send with AI.

AI isn't some separate thing, it's part of every action in our marketing platform, helping you do more and move faster.

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Google Chrome Extension

Access to guest insights for everyone.

From the call center to the front desk, give everyone instant access to rich profiles as they engage with guests.

Learn More

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Resort Marketing Automation Leaders

Generate incremental revenue on autopilot.

Drive sales and nurture loyalty without lifting a finger. We even wrote the book on it.

Download a Free Copy

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Not Just Marketing Messages

Gorgeous confirmations worthy of your brand.

Plus tools to resend confirmation, modification, and cancellation emails in two clicks, saving your team hours of tedious work.

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Next-Level Marketing

Next-level targeting. Next-level results.

Email, SMS, mobile push, social, paid ads, direct mail, and more all coordinated from a single interface.

Quote 'Because we can segment our guests so well, we’re sending fewer emails but generating more revenue.'

Everything at Their Fingertips

Seamless resort app integration.

Sync guest profiles, lodging access information, alerts, and more right to your resort's app for a seamless in-resort experience.

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We've Beem in Your Shoes

Experienced, proactive support.

Our account management team comes from places like Wyndham and Vail Resorts, averaging more than a decade of resort marketing and CRM experience.

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"If you are looking for a solid CRM tool... Inntopia Marketing Cloud is your platform!”

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Big Cedar Lodge
Ridgedale, MO

"Because we can segment our guests so well, we’re sending fewer emails but generating more revenue.”

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Camelback Resort
Tannersville, PA

"We’re sending the same volume of emails we did before and seeing significantly more traffic and conversions.”

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Palmetto Dunes Oceanfront Resort
Hilton Head Island, SC

"Because Inntopia can easily automate email campaigns based on scan data, the [skier loyalty] program could be run entirely via email."

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Eldora Mountain Resort
Nederland, CO

"In the first month this campaign generated $265,000 in revenue. Even more, open rates are around 65% and click rates at 13%."

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Mt. Bachelor
Bend, OR

“To get people to come to Splash Lagoon I need to hit the people who actually want to buy. We are now able to actually do that."

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Splash Lagoon
Eria, PA

Connectivity

Merge Guest Data from Every Source

Transactional, survey, marketing, scoring, and more in one CRM + CDP.

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See more integrations

Let's talk.

Start selling more of everything your resort has to offer.

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Prefer to use a form to get in touch? .

photo of tyler maynard
Tyler Maynard
SVP of Business Development Ski / Golf / Destination Research
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Doug Kellogg
Director of Business Development Hospitality / Attractions