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Tourism and Storm Recovery Combine for Strong Winter – Pattern Carries Into Summer Bookings

BRADENTON, Fla., March 20, 2019— The most recent DestiMetrics* Market Briefing for the Southeast region released yesterday by Inntopia, provided the final results for participating lodging properties for both the month of February and for the full winter season from September through February.  As of Feb. 28, actual aggregated occupancy for the month of February was up 11.5 percent compared to February 2018 while the …

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Revenue and Occupancy Edging to Possible Winter Records at Mountain Destinations—Depends on April

Denver, Colo., March 19, 2019—A winter season that began on a downward trend in the wake of last year’s disappointing snow conditions, is now moving towards new records for occupancy and revenue, thanks to a strong economy and generous snowfall across most of North America. Inntopia released their monthly DestiMetrics* Market Briefing for the West yesterday and as of Feb. 28, actual occupancy for the …

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Nine Questions to Ask Before Hitting ‘Send’

Your email campaign is almost ready to go – you have a targeted audience and your images and text are in the email template. But, before you hit Send, take a minute to ask yourself these nine questions:

Preview Text: What is the preview text for the email?

Well-written preview text captures the essence of your email and encourages people to open it. It’s …

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Know Exactly When School Breaks Are Happening

As you are well aware, it’s important to know exactly when school breaks are scheduled. This information is important to help you prepare your operation for increased demand and visitation.

Our 2019-2020 School Break Report, produced in partnership with STR, provides all the information you need to know to maximize these peak demand periods. We do the research, which lets you focus on planning, pricing, …

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Commerce Quick Tip: How about an Afternoon Ski or Ride?

Do you sell afternoon lift tickets? A new product category labeled “Afternoon Lift Tickets” has been added to the Lift Tickets super category (supercategoryID=9). This provides you an other option within the YieldView calendar to sell tickets.

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Planning to Publish Rates through a Distribution Partner?

We just released a new Innovative U course: Publishing Rates via a Distribution Partner. This quick course will explain the steps needed to prepare your system for an integration with one of our certified Distribution Partners.

You will learn what commerce distribution is, what is supported through the API, and some common terminology. We’ll also walk you through what you need to do if you …

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Commerce Quick Tip: What Does a Light Blue Itinerary Mean?

Within the itinerary search results in Agentopia, you will now see itineraries highlighted in light blue. This represents itineraries that have a departure date in the past. This feature is currently only available in the search results list.

Light blue now joins all the other itinerary status colors.

 All itinerary items cancelled

 Pending itinerary that needs an agent’s attention

 Reserved itinerary with an arrival date …

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New Feature: CRS Login Screen

When you click on your bookmark to access the CRS, you’ll notice something. The login screen has a new look and feel! As part of the rolling release of our next generation CRS, the login and sales channel selection screens have been updated.

Once you’ve successfully logged in, you will be prompted to select a sales channel. Here you will find two new helpful features:…

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New Feature: RMS Product History

When you log in to Inntopia RMS, you’ll find a new feature on the Products page: Show Edit History. This enhancement was requested by our partners and we’re pleased to include it in our most recent deployment. Let’s look at how this feature will help you save time while managing products.

New Indicators

To help you find the last product you viewed or modified during …

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Using WTP Reload to Increase Revenue and Improve the Guest Experience (Inntopia + Siriusware)

In a recent sprint, we went live with some shiny new functionality for hotels and resorts who use Inntopia Commerce and the Siriusware point of sale system. We now validate the WTP media identifier against product type when someone adds a reloadable product to their cart in Inntopia Commerce.

I heard you start to nod off there, but wait. Sometimes, there is some serious excitement

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Password Reset Tips

Passwords…we all have dozens, and it can be challenging to keep track of them all. If you need to reset your Inntopia RMS or CRS password, follow these quick tips.

Know Your User ID

When you click the password reset link, be sure to enter your user ID when prompted, not your email address. The email address associated with the user account will then …

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Commerce Quick Tip: View the Promotion Invitation Details First

If you’ve been invited to join a promotion from a reseller, it’s important to know what the promotion is for. By clicking on the name of the promotion, you can see more details about it, including the description, dates available, booking dates, child age requirements, length of stay requirements, and any blackout intervals.

Once you’ve learned more about the promotion, you can then chose to …

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Commerce Quick Tip: Advanced Booking Requirement

If you want to prevent a guest from booking a promotion online today for an arrival of today, set the Min field of the Advance Booking Requirement to 1.

How To: From the Inntopia RMS Promotions page, open the Options menu for the appropriate promotion (the header, not a component) and select Settings.

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Commerce Quick Tip: Remember the 5-Day Rule

Inntopia will not process more than one transaction within five days. For example, a guest makes a reservation 32 days prior to arrival. Your deposit schedule states that 50% is due at the time of booking and the remaining 50% is due 30 days prior to arrival. At the time of booking, the guest will be charged the total amount due. This happens because both …

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Analyzing Audiences with Performance Insights in IBM Watson

Updated 5.28.2019

If you’re already familiar with the top five classic reports in Watson, you’re ready to tackle the relatively new Performance Insights reporting tool. The first thing you’ll likely notice in Performance Insights are the brightly colored graphs, or widgets, that fill the screen. They’re much more visual than classic reports, but the most unique feature is the ability to learn about your …

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Commerce Quick Tip: Should I Use Black Out Dates or Date Overrides?

Are you using Black Out Dates or Date Overrides? What’s the difference? Black Out Dates will restrict the promotion from appearing in search results at all if the search parameters include any of the Black Out Dates whereas a Date Override will allow for the promotion to be searchable and bookable on those restricted dates, but will offer either a different discount or no discount …

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Top Five Classic Reports in IBM Watson

Updated 5/28/2019

Reporting tools are your window into the large amount of data that Watson Campaign Automation collects about your email sends and web forms. Here we dive into five reports that will help you learn more about your email performance and your audience.

Note: I am covering Classic Reports in this post. Read about the new Performance Insights reporting tool here.

Single Mailing Report

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Commerce Quick Tip: Clear the Cache

When was the last time you cleared the cache? If you’re scratching your head trying to remember, then it’s probably time. The cache is something a browser uses to help pages load faster, making it easier for you to browse the web.  It saves a collection of text, images, and other things locally, so the browser doesn’t have to download it all again when you …

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Commerce Quick Tip: Updating RACK Rates in SMS

If you use SMS|Host and plan to change your default RACK rate, please contact your SAM before making any updates in SMS|Host. Both SMS|Host and Inntopia must mirror each other and there are a series of necessary steps that must be completed to ensure that everything syncs properly.

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Commerce Quick Tip: Sizing Up Your Customers

In case you haven’t noticed, three customer requirements in Inntopia RMS make collecting guest information more convenient.  Depending on your needs, you can now use: Height – Imperial and Metric, Weight – Imperial and Metric, and Shoe Size US and EU. These will be useful now that your lifts will be turning very soon…

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