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Partner Tips
 

Give Your System a Five-Minute Inspection

Five minutes, that’s all it takes. A trip to refill your cup of coffee probably takes longer than that! You may have noticed the Five-Minute Inspection emails over the last few days and hopefully you have taken some time to review.

We started this new series to offer reminders to do a quick check, or inspection, if you will, on different areas of the Inntopia …

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Five-Minute Inspection: Taxes

Give Your System a Five-Minute Inspection: Taxes

Why?
Tax rates change often and it is your responsibility to make sure you’re collecting the right amount from your guests. Since taxes can be configured in a couple of different places in your Inntopia System, it’s important to double-check them regularly.

Pro tip: Pretend you are a guest and add a variety of products to a …

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Five-Minute Inspection: Policies

We’re starting a new System Inspection series aimed at helping you to take a quick look at the different areas of your system configuration that you may not have considered in a while. Take just five minutes to improve the booking experience for both your staff and your guests.

Give Your System a Five-Minute Inspection: Policies

Why?
When was the last time you reviewed your …

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Commerce Pre-Season Checklist – Winter 2019

We’ve all heard the saying that “by failing to prepare, you’re preparing to fail.” That’s easier said than done, especially as you may be turning over your seasonal staff and working to finalize your winter promotions. With that in mind, we’ve put together a pre-season planning checklist to ensure your resort or organization is prepared to sell to guests the moment those first snowflakes fall.

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It’s Time to Enroll at Innovative U!

Are you enrolled at Innovative U? Innovative U is Inntopia’s online learning platform and is available to all partners and suppliers who want to learn more about Inntopia’s product suite. Whether you need to brush-up on a specific area or learn about a new feature, Innovative U is your one-stop shop for training videos. When you have new staff to train or returning staff …

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Three must-do tips for this year’s season pass push

While it’s the peak of summer season now for most of partners, many are already thinking about the upcoming winter season, and are busily prepping for the launch of their 2019/2020 Season Pass products. Are you?

Whether you already had a spring pass sale launch, are still finalizing a new season pass lineup for next year, or if you’re deep in planning mode for a …

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New Innovative U Course: Inntopia-SMS Integration

Are you an Inntopia Commerce partner who is also using Springer-Miller Systems? If yes, are your platforms integrated? Integrating Inntopia Commerce with SMS will improve your efficiency and increase revenue.

This short video series (13 min.) will give you an overview of what to expect with the integration, what configuration is required for both platforms, and what some of the supported features are.

You’ll find …

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Commerce Quick Tip: CRS Promotions and Bundles

Inntopia CRS has been enhanced to provide access to the same interface used to create Promotions (packages) and Product Bundles in Inntopia RMS.

Users with Products/Packages privileges can link directly to those screens from the newly-added Promotions and Product Bundles tabs in Inntopia CRS (without having to login to Inntopia RMS). With this change, the CRS Package Admin tab and screens are no longer accessible.…

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Commerce Quick Tip: Who Needs a Mountain Bike Lift Ticket?

Do you sell mountain biking lift tickets? A new product category labeled “Mountain Bike Lift Tickets” has been added to the Lift Tickets super category (supercategoryID=9). This provides you an other option within the YieldView calendar to sell tickets.

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9 Questions to ask before hitting ‘Send’

Your email campaign is almost ready to go – you have a targeted audience and your images and text are in the email template. But, before you hit Send, take a minute to ask yourself these 9 questions:

Preview Text: What is the preview text for the email?

Well-written preview text captures the essence of your email and encourages people to open it. It’s …

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Know Exactly When School Breaks Are Happening

As you are well aware, it’s important to know exactly when school breaks are scheduled. This information is important to help you prepare your operation for increased demand and visitation.

Our 2019-2020 School Break Report, produced in partnership with STR, provides all the information you need to know to maximize these peak demand periods. We do the research, which lets you focus on planning, pricing, …

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Commerce Quick Tip: How about an Afternoon Ski or Ride?

Do you sell afternoon lift tickets? A new product category labeled “Afternoon Lift Tickets” has been added to the Lift Tickets super category (supercategoryID=9). This provides you an other option within the YieldView calendar to sell tickets.

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Planning to Publish Rates through a Distribution Partner?

We just released a new Innovative U course: Publishing Rates via a Distribution Partner. This quick course will explain the steps needed to prepare your system for an integration with one of our certified Distribution Partners.

You will learn what commerce distribution is, what is supported through the API, and some common terminology. We’ll also walk you through what you need to do if you …

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Commerce Quick Tip: What Does a Light Blue Itinerary Mean?

Within the itinerary search results, you will now see itineraries highlighted in light blue. This represents itineraries that have a departure date in the past. This feature is currently only available in the search results list.

Light blue now joins all of the other itinerary status colors.

 All itinerary items cancelled

 Pending itinerary that needs an agent’s attention

 Reserved itinerary with an arrival date in …

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New Feature: CRS Login Screen

When you click on your bookmark to access the CRS, you’ll notice something. The login screen has a new look and feel! As part of the rolling release of our next generation CRS, the login and sales channel selection screens have been updated.

Once you’ve successfully logged in, you will be prompted to select a sales channel. Here you will find two new helpful features:…

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New Feature: RMS Product History

When you log in to Inntopia RMS, you’ll find a new feature on the Products page: Show Edit History. This enhancement was requested by our partners and we’re pleased to include it in our most recent deployment. Let’s look at how this feature will help you save time while managing products.

New Indicators

To help you find the last product you viewed or modified during …

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Password Reset Tips Password Reset Tips Password Reset Tips

Passwords…we all have dozens, and it can be challenging to keep track of them all. If you need to reset your Inntopia RMS or CRS password, follow these quick tips.

Know Your User ID

When you click the password reset link, be sure to enter your user ID when prompted, not your email address. The email address associated with the user account will then …

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Commerce Quick Tip: View the Promotion Invitation Details First

If you’ve been invited to join a promotion from a reseller, it’s important to know what the promotion is for. By clicking on the name of the promotion, you can see more details about it, including the description, dates available, booking dates, child age requirements, length of stay requirements, and any blackout intervals.

Once you’ve learned more about the promotion, you can then chose to …

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Commerce Quick Tip: Advanced Booking Requirement

If you want to prevent a guest from booking a promotion online today for an arrival of today, set the Min field of the Advance Booking Requirement to 1.

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Commerce Quick Tip: Remember the 5 Day Rule

Inntopia will not process more than one transaction within 5 days. For example, a guest makes a reservation 32 days prior to arrival. Your deposit schedule states that 50% is due at the time of booking and the remaining 50% is due 30 days prior to arrival. At the time of booking, the guest will be charged the total amount due. This happens because both …

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