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Tips Tired of clunky tee-time cancellations from your call center? Inntopia Commerce has your back.

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photo of the author Gregg Blanchard

 Jan 25, 2021

There are many reasons why canceling things like tee-times can be a problem for your call center. Maybe it’s simply a matter of access to those systems for your agents, maybe it’s a process or staffing problem in the pro shop. Whatever the case, one of the most important things to remember about Inntopia Commerce is this:

Your agents can book, modify, or cancel any part of a guest’s reservation directly from the Inntopia Agent Interface.

And that includes tee-times.

Let’s back up for just a second and cover three fundamental functionalities of Inntopia Commerce:

  1. You can sell different types of resort products in one place (read more→)
  2. Those products can come from multiple different systems (read more→)
  3. You can sell all those products over the phone and online (read more→)

In order to do all of these things, we need a secure, two-way connection between Inntopia Commerce and each individual system. A core element within those two-way integrations is not just the ability to sell products, but modify and cancel products within existing reservations.

In other words, someone can call your call center and – without talking to the pro shop or switching apps or leaving the Inntopia system or putting a guest on hold – your agents can handle tee-time (or other) cancellations in just a few seconds.

Yet another reason why golf resorts love Inntopia Commerce.

Our New, Free Book The Ultimate Guide to
Resort Marketing Automation

An illustrated guide to 18 campaigns that generate revenue, satisfaction, and loyalty.

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Questions? Talk to a friendly Inntopian.

Prefer the phone? Not a problem. Just call (877) 740-4143 and the amazing Leslie Whitaker will give you a hand.

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