Skip to Main Content
🎉 NEW: We've partnered with Affirm to allow your guests to pay for their trip over time →

News How to Resend a Booking Confirmation in 23 Seconds

header graphic

photo of the author Gregg Blanchard

 Nov 2, 2020

One of the most surprising pain points for many hotels and resorts is the often tedious, manual, soul-crushing process of resending booking confirmations. It’s gotten so bad for some resorts and hotels, they have employees whose only job is to stay on top of this endless task.

That’s not the case with our Next-Gen Confirmations platform.

Not only do itinerary changes trigger an automatic resend of that guest’s confirmation, resending any confirmation – booking or cancellation – takes just a few seconds. Here’s how it works.

Step 1: History & Resend Dashboard

The first step is to open the History & Resent Dashboard within your Inntopia Marketing Cloud account. This dashboard lets you easily monitor every confirmation that has been sent.

Step 2: Find the Guest

Just type the guest’s confirmation and hit “Submit” or, if you don’t have their confirmation number, you can search by date instead.

Step 3: Click “Resend”

Then, just click “Resend”. What if the guest needs it sent to a different address? Not a problem. Just hit “Override Email” and you can send the confirmation to any address the guest would like.

And…you’re done!

Really. No manually copying pasting details or editing templates, just find the guest, click a button, and you’re back to doing more important things.

Want a closer look at this tool? Just reach out, we’d love to give you a quick tour.

Free Resort Marketing Playbooks

Download a 4-pack of our most popular ecommerce and marketing playbooks when you subscribe to our news + updates list.

Upbeat Finish for Summer at Western Mountain Destinations; Attention Turns to Critical Winter Season

November 17, 2020

Strong Daily Rates and Rising Revenue are Boosting Resort Destinations in Southeast Region for Winter Season (Multi-year comparison adds context)

November 17, 2020

How many confirmations do hotels have to resend?

November 9, 2020

Western Mountain Destinations Post First Revenue Gains Since February

October 15, 2020

Beech Mountain Resort Goes Live on Inntopia Commerce

October 14, 2020

Questions? Talk to a friendly Inntopian.

Prefer the phone? Not a problem. Just call (877) 740-4143 and the amazing Leslie Whitaker will give you a hand.

Contact Our Team
the inntopia team celebrating a new campground client