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Live Chat in the Cart; Lessons Learned and SharedIn this much anticipated breakout session, Chris Lamothe, eCommerce manager for Ski Banff-Lake Louise-Sunshine and skibig3.com shares how skibig3.com ran live chat in a half-hearted fashion for several years before ramping things up in 2016-17. The benefits have been significant, this is an opportunity to see how little changes can have a big impact, and where to go from here.
About Chris Lamothe:
Chris Lamothe is the eCommerce Manager for Ski Banff-Lake Louise-Sunshine and skibig3.com. He lives at the intersection of marketing and technology. Chris worked for IBM, Desjardins and the Canadian Forces out of Montreal before moving back to his home province of Alberta 10 years ago. Chris tweets more than he should under the handle of @banffchris.
For more information about upcoming session, visit the agenda page.
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