News
Resorts using Inntopia Commerce already see a big increase in booking size simply by offering all of their rooms, activities, and experiences in one booking engine. However, some guests prefer to book things in stages and others simply aren’t aware of all the experiences available during their trip.
No matter what a guest books, our new AI-powered upsell feature turns every booking into more and more incremental revenue.
This new functionality is fully automated and has three simple steps.
It doesn’t matter whether they booked a full itinerary with a dozen items or a single activity or room, all that’s needed is a transaction.
Next, AI analyzes everything known about that reservation – guest count, children, booking window, length of stay, arrival date, distance to product, amount, etc. – and current availability to identify and score all available items that were not included in their reservation.
The top 3 matches for that specific itinerary are automatically sent to the guest via email with links that take them directly to each product in the booking engine.
Want to highlight certain products more than others? Or filter some out? It’s easy to do both so key inventory gets the highest priority.
The AI model works with any products available through your Inntopia Commerce booking engine including rooms, tee times, lift tickets, spa reservations, rentals, dining, ground transportation, lessons, and more.
Keep in mind that the model is not just recommending missing products, it’s recommending missing products that are closely matched to each guest. So while this certainly grows revenue for your resort, it also helps each guest have a more complete, enjoyable experience during their visit.
As guests interact with these offers, AI learns from these insights to understand what’s working and what’s not; further training the model to make future recommendations increasingly effective.
Want a quick demo? Reach out to our sales team or contact your account manager if you’re a current Inntopia customer.
Start selling more of everything your resort has to offer.
Prefer to talk so someone directly? No problem. Just use our calendar links to schedule a time to chat.
