Systems Administrator

Inntopia’s System Administrator maintains, upgrades, and manages Inntopia’s software, hardware, and networks.

The System Administrator role requires resourcefulness to diagnose and resolve problems quickly and patience to communicate with a variety of interdisciplinary teams and users.

The goal of the position is to ensure that Inntopia’s technology infrastructure runs smoothly and efficiently.

Primary Duties and Responsibilities

• Install and configure software and hardware.
• Manage network servers and technology tools.
• Administer M365 and Exchange Online.
• Set up employee accounts and workstations.
• Troubleshoot system issues and outages.
• Ensure security through access controls, backups, and firewalls.
• Upgrade workstations with new releases and models.
• Develop expertise to train staff on new technologies.
• Manage Microsoft patch approvals and installations for all servers and the related WSUS servers used for that purpose.
• Monitor Symantec Endpoint Manager consoles used for Server Anti-Virus and ensure that client installations are regularly checking in as intended.
• Install end-user workstation software, including ESET Anti-Virus software and ensure that workstations are fully patched prior to deployment.
• Monitor the ESET Anti-Virus admin console and work to remediate any issues.
• Manage Windows Defender for Business management (anti-virus for Servers).
• Manage employee and contractor account onboarding and offboarding, create and disable Active Directory accounts, manage users in the DUO two-factor authentication system, as well as accounts in ancillary systems such as Microsoft Teams or Atlassian Confluence.
• Manage telephone related services, desk phone setup, deployment, and accounts.
• Manage WIFI access points at Inntopia’s office and remote working locations, ensure they are running the latest firmware and that the passwords are regularly cycled.
• Manage SSL/TLS Certificates.

Required Job Related Skills and Experience

• Proven experience as a System Administrator, Network Administrator, or similar role
• Experience with databases, networks (LAN, WAN), and patch management
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Ability to create scripts in Powershell, Perl or other language
• Familiarity with various operating systems and platforms
• Experience with managed notifications systems such as SolarWinds Pingdom, IP Monitor, or RedGate SQL
• IIS Webserver administration experience
• DNS Management
• Resourcefulness, patience, and problem-solving aptitude
• Excellent communication skills
• BSC/BA degree in Information Technology, Computer Science, or a related discipline; professional certifications are a plus

Job Location

Stowe/Burlington, Vermont. This position requires on-site work at Inntopia’s Stowe, Vermont office.

Why Inntopia?

With team members working from incredible locations such as Stowe, Vermont and the Vail Valley of Colorado, Inntopians balance hard work at the office with an incredible quality of life outside it. Unlike some tech companies, we understand and embrace the challenges of families, community, kids, and time outdoors because we’re in that same boat. Perhaps that’s why we are always in the running for Outside’s Best Places to Work!

Want to hit the slopes before you start your day? Want to take a break in the afternoon because it’s beautiful out? Or just need some flexibility in your schedule for whatever life brings? This is your kind of place! We proudly offer a FWA (Flexible Work Arrangement) to all our employees.

And we get it done for our clients and our teammates. Inntopia boasts an incredible suite of products that has become the gold standard for the hospitality industry, signing some of its biggest players.

Email a cover letter and resume to jobs@inntopia.com to apply.