News
Inntopia, the leader in resort booking engine technology, announces a new partnership with Q Concierge, an innovative new AI agent platform. This partnership and integration will allow resorts using Inntopia Commerce to allow their guests to book everything from hotel rooms and rentals to lift tickets and dining reservations by interacting with an AI voice agent over the phone, any hour of the day without any human interaction.
“This partnership is a game-changer for ski resort hospitality at a time when it’s needed most. Inntopia’s platform – the backbone of bookings for hundreds of resorts – now works hand-in-hand with our AI voice agents to give every guest a personal, always-on concierge,” said Eric Sanchez, CEO of Q Concierge. “Together we’re ensuring no guest call goes unanswered, ever. A traveler can pick up the phone at 2 AM and book a room, a lift pass, and a lesson in one seamless conversation. By combining Inntopia’s all-in-one booking power with our human-like AI, we’re empowering resorts to deliver high-touch service at scale, freeing their teams to create amazing on-mountain experiences. This is the future of guest experience, and we’re thrilled to make it a reality with Inntopia.”
Q Concierge’s AI voice agents will provide resorts with 24/7 guest support and seamless one-call booking for everything available through their Inntopia Commerce booking engine – ensuring immediate assistance and revenue generation at any hour for travelers worldwide. Every guest call is answered instantly, eliminating hold times and missed calls, which prevents lost bookings and boosts revenue.
With detailed, real-time knowledge of each resort’s conditions and offerings, Q Concierge’s AI platform can deliver local-level insight and personalized recommendations, enhancing the guest experience with the warmth and accuracy of an experienced agent.
“Q Concierge is one of the most innovative applications of AI we’ve seen and a perfect fit for our business, technology, and customers,” said Trevor Crist, General Manager of Inntopia and Outside Travel. “Combining our ability to aggregate live rates and availability across an entire resort or destination with Q Concierge’s ability to let guests explore, shop, and book that inventory effortlessly through a natural AI voice experience is a huge leap forward. It’s going to make a massive difference for resorts of all sizes—especially those facing staffing challenges—and we couldn’t be more excited to bring this to our partners”
An initial integration is set to go live in the coming weeks with more advanced functionality coming later this year. Resorts and hotels interested in learning more can contact their Inntopia account manager or visit:
https://corp.inntopia.com/request-a-demo/
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Q Concierge is an AI-powered voice platform that delivers 24/7 guest support and seamless one-call booking for resorts, hotels, and experience providers. Our technology enables travelers to book lodging, lift tickets, rentals, lessons, spa, dining, and more through natural, real-time phone conversations—anytime, day or night. By eliminating hold times, missed calls, and abandoned bookings, the platform helps hospitality brands boost revenue and enhance guest service. With detailed, resort-specific knowledge and human-like interaction, Q Concierge provides guests with an always-available concierge experience while freeing up staff to focus on on-site hospitality.
https://qconcierge.ai/
Inntopia provides the travel industry’s most flexible and powerful suite of booking, marketing, and intelligence solutions, purpose-built for resorts and destinations. Inntopia simplifies the shopping experience by aggregating live availability from every system into one place, enabling guests to book every element of their trip in a single, seamless transaction. Founded in 2001 and acquired by Outside Inc. in 2025, many of the world’s top resorts trust Inntopia to offer their guests a better booking experience including Vail Resorts, Alterra Mountain Company, Sun Valley, and Stein Collection.
https://corp.inntopia.com/commerce/
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