Inntopia is growing and we are searching for a Partner Success Guide (PSG) to provide consulting and trusted advisor services to our partner accounts. You are the first point of contact for our valued partners who are using our Commerce, Marketing Cloud, and Business Intelligence products. The PSG will be responsible for overall satisfaction of our partners which will include tasks that involve software troubleshooting, training, as well as strategic advice and guidance on how to enhance revenue and reduce costs. Our goal is to continuously exceed partner expectations while increasing our value and capturing that value through increased revenue.
You’ll do this all while working with a super-fun team of folks who love to work hard and play hard. Some of us choose to work out of our Stowe, VT office and some choose to work remote. We’re flexible and we’re looking forward to meeting you.
Primary Duties & Responsibilities
- Provide first-level support and training to Inntopia partners from inbound phone and e-mail inquiries.
- Proactive outreach to Inntopia partners
- Answer user inquiries about software functionality.
- Assists users in resolving software and system-related issues.
- Accurately describe customer software problems and enter them into our issue tracking system.
- Maintain regular communication with our partners.
- Share best practices with users of our software.
- Most importantly, work as part of an amazing team while learning and having fun.
- Consultative selling of additional Inntopia products and services.
Job Related Skills and Experience
- Prior Customer Service experience – via phone and/or in-person
- Exceptional customer-focused attitude and relationship building skills
- Strong technical problem solving, writing, and verbal skills
- Experience in identifying and resolving complex customer issues
- Strong organizational skills ability to handle multiple tasks
- Solid understanding of software and its use in a customer environment
- A demonstrated passion for technology
- HTML and/or email marketing experience preferred
- Travel, Hospitality, or Outdoor Industry experience helpful
Additional Qualifications
- Ability to manage changing priorities within a highly dynamic environment
- Ability to work well under pressure
- Ability to perform duties with limited oversight
- Collaborative mindset
- Willingness and ability to learn new skills as required
- Strong desire to delight customers
- Strong listening skills
- Some evening, weekend & Holiday hours may be required
Email a cover letter and resume to jobs@inntopia.com to apply.
