Revenue Management, Part 4: Strategies and Processes

If you’ve read the other three posts, you’re probably thinking “how do I bring all of this together?” Ask yourself these three things: What is my strategy? What are my goals? What processes do I need to achieve my goals? How Do I Develop a Revenue Strategy? Work with your entire team to determine what your revenue …

Revenue Management, Part 3: Forecasting and Planning

In Part 2 of our series, we discussed market conditions that can affect your decision making. If you’ve researched those factors, you’re ready to take that information and put it into action. But exactly how do you do that? Read on to learn how to build a forecast with that information. Why Is Forecasting Important? Forecasting revenue …

Revenue Management, Part 2: Market Conditions and the Impact on Decision Making

I love “geeking out” over Revenue Management, can’t you tell? As a former General Manager and Lodging Director, I’ve trained myself to always look at the big picture when it comes to Revenue Management. This approach allows for staying a step ahead of the competition and industry trends, and for adjusting your strategy proactively when …

Revenue Management, Part 1: The Basics

This is the first in a new series about Revenue Management. For many of you, this may be review, but for others, we hope you learn something new. We’ll start with the basics and then build upon them throughout the series. What is Revenue Management? Our CEO, Trevor Crist, is well known around here for saying: “Sell the right …

Why Won’t My Promotion Calculate Correctly?

As a follow-up to our last troubleshooting post, Why Doesn't My Promotion Display Properly Online?,  we’re going to dive deep into why your promotion might not calculate correctly. With so many discounting options available, incorrect settings can easily cause unexpected results. Who Controls the Discounts? You have the option to control the discounts of each …

Why Doesn’t My Promotion Display Properly Online?

Promotions are the name of the game. Inntopia promotions provide a multitude of creative options for enticing guests to book. With so many configuration settings available, it can be easy to overlook something that makes the promotion display incorrectly. (In our next post, we’ll  troubleshoot a promotion that isn’t calculating correctly.) Let’s go over some simple …

Introducing the Comparison Tool

Do your agents build quotes with multiple itineraries? Wouldn’t it be great if they could easily build and compare those itineraries side-by-side? Well, wait no more. The Comparison Tool has arrived. If your agents use Agentopia, this tool is already at their fingertips. To begin, the agent adds a product to an itinerary and creates a …

Why Isn’t My Bundle Working?

You've got a great idea for a bundle. You’ve set it up but it doesn’t seem to be displaying properly. What went wrong? First, let’s discuss what a bundle is and isn’t. A bundle links two or more products together which can add value to customer purchases. By pairing a product with other products or by …

Innteract – Understanding Severity Levels

So, you’ve just uncovered a software issue and want to submit a case. You’re entering the case within Innteract and you get to the Severity field. There are four choices listed: Critical, High, Medium, and Low. It can be difficult to know which level to choose. And, to further complicate your decision, each vendor you …