Wish You Could Work Like an Inntopia Dog?

Did you know that August 5th was ‘National Work Like a Dog’ day? While it is really a day to honor people who work very hard, it got us thinking about what it would be like to actually work like one of OUR dogs. Meet some of our hard-working (or should we say hardly working) dogs. Sage …

Inntopia Welcomes Jesse George as a Frontline Technical Service Representative

Jesse George recently joined the Inntopia Commerce Partner Services team as a Frontline Technical Service Representative. He possesses a wide range of technical abilities and deep knowledge of various hospitality programs and philosophies attained from over 14 years of Membership, Recreation & Spa Service Management experience at luxury, AAA four-diamond resort and hotel spas. Jesse worked at …

Why Doesn’t My Promotion Display Properly Online?

Promotions are the name of the game. Inntopia promotions provide a multitude of creative options for enticing guests to book. With so many configuration settings available, it can be easy to overlook something that makes the promotion display incorrectly. (In our next post, we’ll  troubleshoot a promotion that isn’t calculating correctly.) Let’s go over some simple …

Innteract – Understanding Severity Levels

So, you’ve just uncovered a software issue and want to submit a case. You’re entering the case within Innteract and you get to the Severity field. There are four choices listed: Critical, High, Medium, and Low. It can be difficult to know which level to choose. And, to further complicate your decision, each vendor you …

Time to Transition to Inntopia RMS

Inntopia Partners, We are pleased to report that, after several months of tireless work from Inntopia developers, Inntopia RMS (Reservation Management System) is expected to be feature complete in early 2017. As a result, Inntopia Supplier Admin (aka Supplier Control Panel/Extranet) will no longer be accessible beginning in April 2017.  If you have not done so already, we …

CRS Agentopia Modules Now Available on Innovative U

As you begin to train your new call center agents this fall, we’d like to remind you that Innovative U, our exciting new online training tool, is available to all of our partners. Along with very successful Inntopia RMS training modules launched this past spring, Innovative U now includes CRS Agentopia modules. Innovative U incorporates a …

A Simple Guide to Reporting Bugs to Inntopia

Developers are like detectives. In addition to writing new code, it’s their job to solve issues. To investigate a bug, developers need information provided by witnesses (you!) on Inntopia's INNTERACT. The more clear and orderly information you provide, the higher the chances the case will be solved efficiently and quickly. That’s good for all of …

Inntopia Dev and Bug Update: Pedal to the Metal
Inntopia Dev and Bug Update: Pedal to the Metal

It’s been a very busy spring at Inntopia headquarters. We just finished up our first official eight-week Agile Product Increment (PI) of 2016 and are happy to share our significant progress. Over the last eight weeks, our dev team has reduced 35% of our bug backlog. While we’re excited to have made some headway in this …