Welcome Dinner Reception
Monday, May 13, 2019
5:00 pm - 8:00 pm
Soutana

Kick off the conference by mingling with everyone over cocktails and a buffet dinner on the deck outside of the Fairmont Tremblant hotel. Use this opportunity to collect your conference credentials and get situated.



Gentle Yoga Flow
Tuesday, May 14, 2019
6:15 am - 6:45 am
Mali 4
Kendall Wilson

Wake up and get ready for your day with a gentle yoga flow. We’ll stretch stiff limbs, focus our minds, and twist out toxins. All levels are welcome to join; bring your own mat.



Networking Breakfast
Tuesday, May 14, 2019
7:00 am - 8:30 am
Soutana

Start the day by having breakfast with peers and, if desired, join Inntopia staff for an informal conversation. Today, you can join Patrick Sande, Director of Strategy and Clients Services, Katie Barnes, Strategic Account Manager, and Gregg Blanchard, SVP Strategy.  Look for the signs at assigned tables.



Welcoming Remarks from Trevor Crist
Tuesday, May 14, 2019
8:30 am - 9:00 am
Mali 1
Trevor Crist

Over the past two decades, Inntopia has grown and transformed in parallel with the travel industry’s own growth and transformations. Over the next 20 years, technology promises to be the primary driver of this sector’s continued evolution. In his welcoming remarks, Inntopia CEO Trevor Crist will touch on lessons learned, what’s next, and his overall vision for the industry.



Welcome from Mont Tremblant’s Most Colorful Locals, Past and Present
Tuesday, May 14, 2019
9:15 am - 9:45 am
Mali 1
Erik Austin, Annique Aird

Bonjour! Since 1939, Tremblant has been continuously innovating and contributing to the development of new ski enthusiasts. Join locals Annique Aird and Erik Austin in this opening session as they discuss Tremblant’s storied history up to its present-day development.



Meet Our Platinum Sponsor: CSA Travel Protection-Generali Global Assistance
Tuesday, May 14, 2019
9:15 am - 9:30 am
Mali 1
George Meshkov

Get a quick introduction to the new insurance offerings from CSA Travel Protection-Generali Global Assistance.



Coffee Break
Tuesday, May 14, 2019
9:45 am - 10:00 am
Mali Foyer


CIBC’s Multi-Currency Pricing Solutions
Tuesday, May 14, 2019
10:00 am - 10:15 am
Mali 1
Eric Schroder

Meet Eric Schroder and hear about CIBC’s Multi-Currency Pricing solutions.



Setting It Up: The Current State of Destination Travel
Tuesday, May 14, 2019
10:15 am - 10:45 am
Mali 1
Tom Foley

Enjoy a “state of the industry” synopsis to give you some needed context before digging into the meat of the INSIGHT conference. Tom Foley presents a rapid-fire (and slightly interactive) review of the past year in the destination travel industry. He’ll also give a primer for the year ahead based on the Inntopia DestiMetrics view of the economy, destination lodging, resort visitation, weather, and politics.



Inntopia Product Strategy – More than Roadmap
Tuesday, May 14, 2019
10:45 am - 11:45 am
Mali 1
Andrea Rosamilia, Terry Trail, Lisa Prive, Michelle Cote, Brian Lyster

Join the Product Management team as they highlight recent features, discuss future strategic plans, and explain how they’re working together to bring valuable products that cross all lines of business to the marketplace.



Lunch
Tuesday, May 14, 2019
11:45 am - 1:00 pm
Soutana


Backstage Pass
Tuesday, May 14, 2019
1:00 pm - 1:50 pm
Mali 1
Katharine Bodan, John Kitonis

Join members of the Inntopia Engineering team as they take you backstage and share the incredible amount of work that has gone into the platform during the last year. The Inntopia Engineering and IT teams have been tirelessly working to improve the infrastructure, architecture, performance, and practices that move the platform forward.



Marketing Cloud 101
Tuesday, May 14, 2019
1:00 pm - 1:50 pm
Mali 3
Kendall Wilson, Rebekah Stoner

New to the Inntopia Marketing Cloud toolset? With so much information at your fingertips, it’s hard to know where to start. Kendall dives into the basics by showing a few of her favorite reports and starter queries. She’ll also explain how to view customer profiles.

Becoming a power user of Insight takes time. So, let’s get started!



Upping Your Summer Game
Tuesday, May 14, 2019
2:00 pm - 2:50 pm
Mali 1
Kevin Duff, Nick Haggerty

Looking to turn your off-season into your on-season? Join Kevin and Nick for a session about using Inntopia Commerce to highlight your summer offerings and capture those coveted advanced bookings. They’ll discuss events, camps, passes, and other activities.



Right Message, Right Guest, Right Time: Using Social Media
Tuesday, May 14, 2019
2:00 pm - 2:50 pm
Mali 3
Sophie Sunderland, Rebekah Stoner

Last year, Inntopia launched the all-new social media targeting capability that lets you build and push targeted lists to Facebook and Google directly from Marketing Cloud. While many users are taking full advantage of the new feature, others have yet to try it out. In this session, Sophie and Rebekah present some basic ideas for getting started including which lists to build, which campaigns to run based on those lists, and more. They’ll then progress to more advanced ideas and implementations that let you reach the right guest with the right message at the right time using social media.



Maximizing Revenue with Data-Informed, Behavior-Based Retargeting
Tuesday, May 14, 2019
3:00 pm - 3:50 pm
Mali 1
Shawn Twing

Join this session as Shawn identifies and examines the critical “must-have” retargeting campaigns that turn browsers into buyers and buyers into repeat buyers.



Marketing Cloud and Commerce: Better Together
Tuesday, May 14, 2019
3:00 pm - 3:50 pm
Mali 3
Lindsay Haller, Nick Haggerty

Explore using cross-platform programs to engage guests and drive revenue. In this session, Lindsay and Nick review the Frequency Programs and email upsells that can leverage the Marketing Cloud and Commerce systems. Create successful products and campaigns that engage customers and sell while digging into the data to understand that success.



Tips, Tricks, and Things You Should Know About Inntopia Commerce
Tuesday, May 14, 2019
4:00 pm - 4:50 pm
Mali 1
Alyssa Crews, Gabrielle Rose

Whether you’re a seasoned Inntopia user or a newbie, you’re guaranteed to learn something new in this session. Gain insight on key features, tools, and settings you can customize and enable in eComm, CRS, and RMS.



Driving Revenue and Loyalty with Microbranding
Tuesday, May 14, 2019
4:00 pm - 4:50 pm
Mali 3
Donnie Clapp

Join Donnie Clapp as he discusses how your PMS and other systems are full of the data you need to deliver a fully-customized, pre-stay experience to your guests. This session covers real-life examples of finding and leveraging that data to deliver the exact message each guest needs to feel special, excited, and willing to engage in upsell opportunities.



Organized Group Hikes
Tuesday, May 14, 2019
5:30 pm - 12:00 am
Mali 3

Loosen up those legs and fill up your lungs with fresh air. Join us for a hike at the mountain, or on the recreation path, and take advantage of a fun opportunity to network with industry peers, Inntopia staff, and vendors. Meet in the hotel lobby starting at 5:30pm, groups will leave about every 20 minutes. Bring a water bottle, and an extra layer. Weather permitting.

Dinner is on your own tonight; enjoy discovering the area with other attendees.



Gentle Yoga Flow
Wednesday, May 15, 2019
6:15 am - 6:45 am
Mali 4
Kendall Wilson

Wake up and get ready for your day with a gentle yoga flow. We’ll stretch stiff limbs, focus our minds, and twist out toxins. All levels are welcome to join; bring your own mat.



Networking Breakfast
Wednesday, May 15, 2019
7:00 am - 8:30 am
Soutana

Start the day by having breakfast with peers and, if desired, join Inntopia staff for an informal conversation. Today, you can join Andrea Rosamilia, SVP of Product Management, Donnie Clapp, Director of Marketing, or Brian Elliott, Director of Digital Strategy and Partnerships. Look for the signs at assigned tables.



Solving Issues Through Promotions and Bundles
Wednesday, May 15, 2019
8:30 am - 9:20 am
Mali 3
Karin Gosselin, Alyssa Crews

Hear how partners have creatively leveraged the bundling and packaging features in Inntopia to solve unique product setup issues, create upsell opportunities, and offer guests a memorable, one-of-a-kind experience during their stay.



Free-Forming with the Pros
Wednesday, May 15, 2019
8:30 am - 9:20 am
Mali 1
Tom Foley, Ed Ulmer, John McEwan, Ian Arthur

Join an open-mic discussion about the direction of destination travel with industry leaders and innovators.



Turn Your Booking Pages into a Customer-Hugging Booking Sofa
Wednesday, May 15, 2019
9:30 am - 10:20 am
Mali 3
Albert Ferrando

Join Albert Ferrando and a few key partners to discover how SPOTLIO’s Inntopia-integrated Direct Booking Layer is transforming the web and mobile user experience while boosting conversion rates with its customized look and frictionless interface. You can also experience their seductive Mobile Destination Guide Apps and customer-pleasing Interactive 3D Maps. Infuse your online presence with personality and performance to build your brand’s strength and grow your revenue.



Deliverability Demystified: How to Reach the Inbox in 2019
Wednesday, May 15, 2019
9:30 am - 10:20 am
Mali 1
Kristin Connors, Devin Jensen

A decade ago, deliverability wasn’t even a thing. Today, it’s everything. In this session, Kristin and Devin dig into the origin of deliverability: where it is today, and what marketers can do to proactively stay on top of it (as well as repair the damage when things go wrong).



Beyond Insight: How to Turn Standard Queries into Powerful Custom Analytics
Wednesday, May 15, 2019
10:30 am - 11:20 am
Mali 1
Kurt Kinscherf

Sometimes, the List Builder feature or a standard report is more than enough to find the answers you need. But what about those other times? In this session, Kurt shows you the amazing analyses you can deliver by using List Builder and advanced Excel functionality (e.g. pivot tables) in tandem. Learn how to generate custom dashboards and dig deeper than ever before into your guest data.



Drive Revenue Through an Outbound Call Center Initiative
Wednesday, May 15, 2019
10:30 am - 11:20 am
Mali 3
Tom Grabowski

“You get 100% of what you don’t ask for!” While that statement sounds profoundly simple, outbound selling is one the most underutilized tools in call centers. A phone or mobile device will never become obsolete, and the way companies reach consumers is evolving at breakneck speed. Having a proven sales process along with the right engagement and communication tools can certainly drive revenue and elevate the overall customer experience.

This session highlights best practices for outbound selling outside of the ski industry and provides a proven case study from within the industry. Change requires change! Access the Top Ten Dos and Don’ts of an Outbound Call Center and take a closer look at how to move the needle with a proven sales process and engagement tool.



It Takes a Village… to Inform Your Marketing and Operations Decisions
Wednesday, May 15, 2019
11:30 am - 12:20 pm
Mali 1
Katie Barnes, Lise Adams, Kerry Strazdins

Information that determines destination marketing and operations decisions shouldn’t be limited to just your own business data. Join us as we explain how information from a wide variety of sources, from local events and school breaks to broader national economic indicators, can help you plan for the future and tell the story of your destination or property’s performance.



What’s So Funny About Peace, Love, and Automation?
Wednesday, May 15, 2019
11:30 am - 12:20 pm
Mali 3
Rob Hale, Ryan Morgan

Creating and delivering software involves a lot of collaboration, coordination, and moving parts. Join this session for an inside look at how Inntopia’s Engineering department has been improving the reliability of our products, deployments, and resource management through automation techniques such as Continuous Integration (CI) and Continuous Deployment (CD). Rob and Ryan review Inntopia’s overall process and share an instance where automation allowed developers to deliver more value ahead of schedule.



Lunch
Wednesday, May 15, 2019
12:30 pm - 1:30 pm
Soutana


Business Rules vs. No Business Rules: Why They Matter
Wednesday, May 15, 2019
1:30 pm - 2:20 pm
Mali 3
Tom Foley

Join this session for a conversation about the importance of having a standardized data set and how the application of business rules can impact your data and decision making.



Live, Interactive Email Template Review
Wednesday, May 15, 2019
1:30 pm - 2:20 pm
Mali 1
Devin Jensen, Kristin Connors, Brian Elliott

Building templates that look appealing and work across all browsers starts with design, not code. In this session, our email experts do a live review of attendee-submitted templates to evaluate their design, code, concept, and strategy. They’ll also provide tips for fixing and improving common issues that can break templates and kill a campaign’s performance.

You do not have to provide a template to participate in this session, but if you can, please do! Click here for more information.



It Starts with an Idea: Vote in the Ideas Portal
Wednesday, May 15, 2019
2:30 pm - 3:20 pm
Mali 3
Andrea Rosamilia, Lisa Prive, Brian Lyster, Michelle Cote, Terry Trail

The Product Management team has received a lot of ideas from partners. They want to spend time together in a working session to better understand those ideas, get folks to vote on ideas they like, talk about how an idea becomes a feature, and everything in between. Whether you’re an Ideas Portal expert or just curious about the process, this session is for you! If you want to have a say in what the Product Management team focuses on and discuss new ideas with your peers, this session is for you! Bring your laptop so you can jump into the Ideas Portal and collaborate with others in real time.



The Six Resort Employees Who Don’t Use Insight, but Should
Wednesday, May 15, 2019
2:30 pm - 3:20 pm
Mali 1
Kurt Kinscherf

Insight is a powerful marketing tool, but it’s not just for marketers. Many clients have started to realize that large opportunities for guest service improvements and revenue increases exist when other departments gain access to customer profiles, reports, and more. In this session, Terry and Kurt walk through some use cases and explain how to give other departments the access and training they need to get started.



Revenue, Income, and Technology with CSA/Generali Travel Insurance and Damage Protection
Wednesday, May 15, 2019
3:30 pm - 4:20 pm
Mali 3
George Meshkov

Learn how Travel Insurance and Damage Insurance can add commission revenue to your P&L, protect your guests vacation investments, and protect your properties from one of the largest global insurers. See how technology aids in sales and learn best practices for online and offline sales.



The Power of Programs: Putting New Avenues of Automation to Work
Wednesday, May 15, 2019
3:30 pm - 4:20 pm
Mali 1
Kendall Wilson, Sophie Sunderland, Lindsay Haller

Programs are a powerful piece of functionality within IBM, but are often misunderstood or overlooked by users. This session follows a guest’s journey from casually signing up on the website to actively booking their stay, all using a simple nurture program.



Expand Your Reach with Inntopia
Wednesday, May 15, 2019
4:30 pm - 5:20 pm
Mali 3
Kevin Duff, Kyle Opuszynski

Join this session for a discussion of new ways to generate revenue for your business. Learn about opportunities to partner with other Inntopia resellers and distribution partners, explore new product offerings, and see other ways the Inntopia platform can be leveraged to generate more sales for you and your local supplier base.



Weather’s Impact on Tourism-Dependent Businesses
Wednesday, May 15, 2019
4:30 pm - 5:20 pm
Mali 1
Stacey Mullen, Jane Babilon

Snow in the mountains, hurricanes on the coast… good snow should mean increased occupancy and rates, but what if guests can’t get to the resort? Hurricanes damage resorts and scare tourists away, so why are you still seeing increased occupancy and rates? Join this session to learn more about how all types of weather can impact tourism-dependent businesses.



Dinner and Party at Le P’tit Caribou
Wednesday, May 15, 2019
6:30 pm - 11:00 pm
Mali 1

Bring your appetite and your dancing shoes for a fun night at Le P’tit Caribou, home of the best nightlife scene in Mont Tremblant. Delicious food with a Quebec flavor will be served from 6:30pm – 8:00pm, followed by live music by Wang Dang Doodle until 11pm. Bring an extra layer; hopefully we can have dinner on their sweet deck. The bar is a short five-minute walk from the Fairmont.



Networking Breakfast
Thursday, May 16, 2019
7:00 am - 9:00 am
Soutana

Start the day by having breakfast with peers and, if desired, join Inntopia staff for an informal conversation. Today, you can join Tom Foley, SVP of Business Process and Analytics and Brian Forrest, VP of Partner Services.  Look for the signs at assigned tables.



Meet the Experts: Small Group and One-on-One Q&A Session
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1

Experts from across Inntopia (including partners and sponsors) will be stationed at tables around the room. Each table will have a sign showing a topic title (e.g. POS or PMS Platforms, Marketing Best Practices, etc.). Head toward the signs that interest you for a quick, personal conversation with Inntopia experts and industry peers.

Click here for a list of the 2019 round-table topics.



Product Management Forum
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Terry Trail, Lisa Prive, Brian Lyster, Andrea Rosamilia, Michelle Cote

Table #19



Engineering Forum
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Katharine Bodan, Rob Hale, Ryan Morgan, John Kitonis

Table #17



Partner Service Organization
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Brian Forrest, Patrick Sande, Gregg Blanchard

Table #16



Innovative U
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Melissa Jordan

Table #7



IBM Watson
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Kendall Wilson

Table #3



Email HTML and Templates
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Devin Jensen

Table #2



Deliverability
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Kristin Connors

Table #1



Surveying
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Sophie Sunderland

Table #4



Anything and Everything Marketing Cloud
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Wyatt Breed, Ben Kinsley

Table #5



Marketing Cloud Expert Track
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Kurt Kinscherf, Brian Elliott

Table #9



CRS Forum
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Gabrielle Rose

Table #12



RMS Forum
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Karin Gosselin

Table #11



eComm/Yieldview Forum
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Kevin Duff

Table #13



Packages and Bundles
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Alyssa Crews

Table #18



Marketing Cloud and Commerce: Better Together… Again!
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Lindsay Haller, Nick Haggerty

Hopefully, you had a chance to attend this session on Tuesday. If not, or if you just want to continue the conversation, drop by table #8 to chat with Lindsay and Nick.



BI and Destimetrics 101 and Beyond
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Katie Barnes, Jane Babilon

Table #10



The Insight Portal
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 3
Rebekah Stoner

Table #6



Digital Media
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Shawn Twing, John Kitonis

Table #20



Distribution API
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Kyle Opuszynski

Table #15



Springer-Miller Systems
Thursday, May 16, 2019
9:00 am - 12:00 pm
Mali 1
Ashton Ryan, Steve Cunningham

Table #14



Final Luncheon
Thursday, May 16, 2019
12:00 pm - 1:30 pm
Soutana