Support Team

Why Won’t My Promotion Calculate Correctly?

As a follow-up to our last troubleshooting post, Why Doesn't My Promotion Display Properly Online?,  we’re going to dive deep into why your promotion might not calculate correctly. With so many discounting options available, incorrect settings can easily cause unexpected results. Who Controls the Discounts? You have the option to control the discounts of each …

Why Doesn’t My Promotion Display Properly Online?

Promotions are the name of the game. Inntopia promotions provide a multitude of creative options for enticing guests to book. With so many configuration settings available, it can be easy to overlook something that makes the promotion display incorrectly. (In our next post, we’ll  troubleshoot a promotion that isn’t calculating correctly.) Let’s go over some simple …

Five Benefits to Using Inntopia CRS + Responsive Commerce

Are you an existing Inntopia partner currently using Inntopia’s Responsive Commerce platform on your website but still using your POS in the call center? Are you using Inntopia CRS but haven’t yet started using Inntopia’s Responsive Commerce booking engine on your website? Are you a long-time CRS partner but are still using the V9 booking engine for …

CRS Agentopia Modules Now Available on Innovative U

As you begin to train your new call center agents this fall, we’d like to remind you that Innovative U, our exciting new online training tool, is available to all of our partners. Along with very successful Inntopia RMS training modules launched this past spring, Innovative U now includes CRS Agentopia modules. Innovative U incorporates a …

A Simple Guide to Reporting Bugs to Inntopia

Developers are like detectives. In addition to writing new code, it’s their job to solve issues. To investigate a bug, developers need information provided by witnesses (you!) on Inntopia's INNTERACT. The more clear and orderly information you provide, the higher the chances the case will be solved efficiently and quickly. That’s good for all of …

Five Ways Innovative U Will Make Your Organization More Efficient

We recently unveiled Innovative U, Inntopia’s newest eLearning tool. Innovative U is available to all partners and suppliers who want to learn more about Inntopia’s product suite – whether you need to brush-up on a specific area or learn about a new feature, Innovative U is your one-stop shop to review content, test your skills …

Partner Services Welcomes Fedrizzi as New Strategic Account Manager

Julianna Fedrizzi has recently joined the Partner Services team at Inntopia as a Strategic Account Manager. A recent graduate of the University of Vermont, she brings a background in hospitality and customer service culled from several years of front-line experience at a busy bed and breakfast. Originally from Taos, NM, Julianna moved all across the US. In …

Switch to Responsive Commerce and Achieve Stellar Results

Boost Your Bookings by 30% Switching from Inntopia’s V9 booking engine to the most current Responsive Commerce platform has been producing stellar results. Inntopia partners that switched to Responsive Commerce increased their online revenue by an average of over 30% in the 2014/15 season compared to the previous year. The benefits of our responsive design include: Increasing …

Inntopia Dev and Bug Update: Pedal to the Metal

It’s been a very busy spring at Inntopia headquarters. We just finished up our first official eight-week Agile Product Increment (PI) of 2016 and are happy to share our significant progress. Over the last eight weeks, our dev team has reduced 35% of our bug backlog. While we’re excited to have made some headway in this …

Evolution: Customer Support → Partner Services

“If you don’t like change, you’re going to like irrelevance even less.” - Eric Shinseki About a month ago, we held our 2016 Inntopia User Group Conference here in Stowe, Vermont. It was an incredibly exciting event attended by a wide range of our partners from all over North America and beyond. One of the themes of …