Partner Services

Ryan Krukar Comes on Board at Inntopia Stowe Office

Inntopia is pleased to announce that Ryan Krukar of Stowe, Vermont, recently joined the company as Revenue Specialist. His focus is on sales, on shaping business intelligence products, and on assisting with account management. "I am extremely excited to join the Inntopia family. As a leader in the hospitality and tourism industry, I have been a consumer of …

Why Isn’t My Bundle Working?

You've got a great idea for a bundle. You’ve set it up but it doesn’t seem to be displaying properly. What went wrong? First, let’s discuss what a bundle is and isn’t. A bundle links two or more products together which can add value to customer purchases. By pairing a product with other products or by …

Five Benefits to Using Inntopia CRS + Responsive Commerce

Are you an existing Inntopia partner currently using Inntopia’s Responsive Commerce platform on your website but still using your POS in the call center? Are you using Inntopia CRS but haven’t yet started using Inntopia’s Responsive Commerce booking engine on your website? Are you a long-time CRS partner but are still using the V9 booking engine for …

Innteract – Understanding Severity Levels

So, you’ve just uncovered a software issue and want to submit a case. You’re entering the case within Innteract and you get to the Severity field. There are four choices listed: Critical, High, Medium, and Low. It can be difficult to know which level to choose. And, to further complicate your decision, each vendor you …

Christmas and New Year Holiday Hours at Inntopia

In observance of the Christmas and New Year holidays, the Inntopia offices will close at 2pm EST on Friday, December 23rd, and on Friday, December 30th. The Inntopia Partner Services will follow the below schedule: Friday, December 23rd : 9am - 6pm EST Saturday, December 24th : 10am - 2pm EST Sunday, December 25th : Closed Monday, December 26th : …

New Software Developer and e-Learning Specialist join Inntopia

Inntopia is very pleased to announce that Jonathan Little has recently joined the Software Development team as Lead Developer. Jonathan comes to Inntopia with fifteen years of experience developing software on the Microsoft platform. Previous to Inntopia, he worked as a Lead Application Developer at Residential Mortgage Services, Inc. Jonathan earned a bachelor's degree in …

Time to Transition to Inntopia RMS

Inntopia Partners, We are pleased to report that, after several months of tireless work from Inntopia developers, Inntopia RMS (Reservation Management System) is expected to be feature complete in early 2017. As a result, Inntopia Supplier Admin (aka Supplier Control Panel/Extranet) will no longer be accessible beginning in April 2017.  If you have not done so already, we …

CRS Agentopia Modules Now Available on Innovative U

As you begin to train your new call center agents this fall, we’d like to remind you that Innovative U, our exciting new online training tool, is available to all of our partners. Along with very successful Inntopia RMS training modules launched this past spring, Innovative U now includes CRS Agentopia modules. Innovative U incorporates a …

A Simple Guide to Reporting Bugs to Inntopia

Developers are like detectives. In addition to writing new code, it’s their job to solve issues. To investigate a bug, developers need information provided by witnesses (you!) on Inntopia's INNTERACT. The more clear and orderly information you provide, the higher the chances the case will be solved efficiently and quickly. That’s good for all of …

Developers Stewart and Wolfe join the Inntopia Team

The Inntopia Software Development Team is two members stronger as the summer concludes. Robert Stewart joins the team as Scrum Master, and Steven Wolfe as Senior Developer. Originally from Morrisville, VT, where he graduated from People's Academy, Robert Stewart earned his college degree at Champlain College. He was previously employed on the development team at Realpage, Inc. where he pursued and …