Software Support Specialist
Company Information
Inntopia is a rapidly growing, privately held company located in the picturesque town of Stowe, Vermont. Inntopia is a leading provider of travel technology and services to Resorts, Destination Marketing Organizations, Central Reservation Agencies, Activity Providers, Web Portals and other Travel Suppliers, Aggregators, and Resellers.
Description/Job Mission Statement
As a Software Support Specialist, you will be responsible for all aspects of level 1 system support for Inntopia.Supply and Inntopia.CRS partners. In this fast-paced work environment, candidates must be passionate about helping customers, having strong trouble-shooting and analytical skills, excellent verbal and written communication skills, be organized, work well in a team, demonstrate the ability to learn quickly and manage multiple priorities. The Software Support Specialist is a product expert, providing guidance/assistance to our partners with a vast array of challenges including problem-solving, training, product functionality and day-to-day operations. The Software Support Specialist must possess the ability to articulate complicated technical problems and solutions effectively when communicating with internal and external resources via email and telephone.
The Software Support Specialist reports to the Director of Software Support.
Primary Duties and Responsibilities
- Primarily and wholly responsible for providing outstanding customer support and being constantly approachable for our customers and business partners. Assistance is sought primarily through our telephone and email.
- Maintain a productive attitude in the workplace, presenting challenges in a positive light and offering practical approaches to overcoming difficult challenges while treating all individuals with respect.
- Research problems and customer inquiries. Resolve issues/problems in a timely manner.
- Maintain call details and e-mails into the tracking system.
- Interact/communicate with internal departments.
- Continue learning and research of new technology.
- Available to customers and teammates with regular, punctual, and reliable attendance. Shifts are scheduled within 9:00 a.m. to 8:00 p.m. Participate in on-call pager/cell phone support as needed.
- Performs other related duties as assigned by manager.
Required Job Related Skills and Experience
- Strong organizational skills, able to handle multiple tasks
- Strong analytical problem solving, writing and verbal skills
- Positive, upbeat and customer service oriented
- Must possess strong cross-team, group and org collaboration skills
Additional Qualifications
- Ability to write and speak French, Spanish or German
- Ability to work well under deadlines
- Ability to perform duties with limited oversight
- Willing and able to learn new skills as required
Location
- The applicant is required to work in the Stowe office.